Visiting the clinics
Where are the clinics, and how do I check hours?
See Highbury or Doctors Walk-In for the address, phone number and current Google hours link.
Is parking free and accessible?
Both locations have free parking, accessible spaces near the entrance and wheelchair access.
Appointments and services
Do I need an appointment?
General walk-in visits are first-come, first-served, subject to capacity. Come in person; an online inquiry does not reserve a visit. OB/GYN and cervical screening require a referral and a booked appointment.
Is Dr. Rao accepting new patients for her family practice?
Yes. Dr. Saadiyah Rao is accepting new patients for her family practice at Highbury Medical Clinic. Complete the intake form and drop it off in person at Highbury. Email submissions are not accepted, and submission does not confirm registration.
How do I get a specialist referral?
Your family doctor or a walk-in physician can assess you and refer when appropriate. See referral instructions for OB/GYN and cervical screening.
What should I bring for an MTO medical?
Bring your MTO form or notice, identification, medication list and glasses or contacts if used. The fee is $180 at either clinic. See the driver medical checklist.
Can a doctor order laboratory tests or imaging?
A physician can assess whether a requisition is appropriate. Testing may take place elsewhere; coverage, fees and waiting times depend on the test and your eligibility.
Are virtual visits available?
Contact your clinic to ask whether your particular visit can be provided by phone or video.
Coverage
What does OHIP or refugee coverage pay for?
Medically necessary physician services are generally insured for eligible patients. Some services, including cosmetic treatments and certain forms or vaccines, have fees. Bring your valid OHIP card or IFHP eligibility document and ask about charges before treatment.
How do I check whether I qualify for OHIP?
Eligibility depends on your residency and immigration or citizenship status. Check ServiceOntario for current requirements.
Insurance and payments
Can Fanshawe College students use ALUMO direct billing?
Eligible visits under accepted ALUMO medical plans can be billed directly after verification. Bring your current policy details and photo ID. See the Fanshawe student ALUMO guide and other accepted plans.
I am a Western student with ALUMO. Can I avoid paying out of pocket?
Yes, for an eligible visit approved for direct billing under your accepted ALUMO medical policy. Western students generally have UHIP for primary medical coverage, so check your actual policy rather than assuming your benefits card covers physician visits.
What if I do not have OHIP or my insurance cannot be verified?
You can still attend. If direct billing cannot be confirmed, you pay for the visit and receive an invoice to submit to your insurer. Reimbursement depends on your policy and the insurer’s decision; ask about fees before the visit.
Privacy and records
Can I access or correct my medical record?
You can request access or correction and ask about limits on sharing your information. See our privacy policy for the process and contact details.
Additional support
What if I do not have a family doctor or need help after my visit?
You may use our walk-in services. Discuss ongoing support with the physician, who can assess whether a referral to community services is appropriate. Health811 also provides health advice and help finding services. For an emergency, call 911.