1. Who We Are
Kamva Medical operates two clinics in London, Ontario:
Highbury Medical Clinic at 1345 Huron St, London, ON N5V 1R9
Doctors Walk-In Medical Clinic at 641 Commissioners Rd E, London, ON N6C 2V9
Phone numbers: Highbury Medical Clinic: (519) 473-2464; Doctors Walk-In Medical Clinic: (519) 686-8585
2. Our Privacy Promise
We follow Ontario’s Personal Health Information Protection Act (PHIPA). That means we collect and use your health and personal information only to give good medical care. We keep it safe and share it only when needed for care or when required by law.
3. What Information We Collect
Personal details: name, date of birth, contact info, health card number
Health info: medical history, diagnoses, treatments, lab results
Appointments: dates you visit, service notes, billing info
We collect info when you register, visit, fill in forms, or talk with our staff.
4. How We Use Your Information
We use your personal health information to:
Provide medical and follow‑up care
Communicate appointment reminders or test results
Bill Ontario Health or insurance for services
Share with other doctors or hospitals if you’re referred or transferred
Improve how the clinic works
5. How We Keep It Safe
Staff must only access patient info they need
We use secure clinics and computer systems
Regular training for staff on privacy rules
Paper files stored securely; digital systems encrypted
6. When We Might Share Info
To other healthcare providers involved in your care
If the law requires (e.g. public health, court order)
For emergencies when you cannot give consent
We do not sell or trade personal health info.
7. Keeping Your Info Correct
You can ask us to see your record or ask for changes if it’s wrong. This is called access or correction under PHIPA.
8. Consent and Any Limits You Give
You can tell us how your info is used or shared.
You may ask us to limit who sees parts of your record (this is called a “lockbox” or consent directive). But note: that might limit care if doctors can’t see details they need.
9. If Things Go Wrong: Privacy Breach
If there’s ever a privacy incident (like a lost laptop or unauthorized access), we will:
Tell you right away if it could cause serious harm
Investigate and fix the issue
Report to Ontario’s Information and Privacy Commissioner if needed
10. How Long We Keep Records
We keep records according to Ontario law. Usually, we keep health records for many years—some up to 10 years or more.
11. Your Rights
Ask to see or correct your record
Ask questions about our clinic’s privacy rules
Ask to limit who sees your info or how we use it
12. How to Contact Us
For privacy questions or concerns, email info@kamvamedical.ca, or call your clinic and ask to speak with our Privacy Officer.
Highbury Medical Clinic
1345 Huron St, London, ON N5V 1R9
Phone: (519) 473-2464
Highbury fax: (519) 204-9294
Doctors Walk-In Medical Clinic
641 Commissioners Rd E, London, ON N6C 2V9
Phone: (519) 686-8585
Doctors Walk-In fax: (519) 686-8580
13. Optional Website Analytics
Added October 21, 2026. If you choose “Allow analytics”, we use Google Analytics 4 to understand website traffic and clicks on selected links, such as clinic pages, telephone numbers, directions and the intake PDF. Google processes page visits, interaction events and standard browser/device information to provide these reports.
Our tracking excludes form contents, patient details and website search text. It removes URL queries from the page addresses sent to Analytics. We do not enable Google Signals or advertising personalization.
You can decline without affecting clinic services, or change your choice using “Analytics preferences” in the website footer. We remember your choice in this browser for up to 180 days. Analytics cookies are used only after you opt in; withdrawing consent stops future tracking by this setup and removes its Analytics cookies from this browser. Data already collected is not deleted by changing this preference.
For more information about Google’s processing, read Google’s Privacy Policy. Contact us using the details above if you have questions.
1. Who We Are
Kamva Medical operates two clinics in London, Ontario:
Highbury Medical Clinic at 1345 Huron St, London, ON N5V 1R9
Doctors Walk-In Medical Clinic at 641 Commissioners Rd E, London, ON N6C 2V9
Phone numbers: Highbury Medical Clinic: (519) 473-2464; Doctors Walk-In Medical Clinic: (519) 686-8585
2. Our Privacy Promise
We follow Ontario’s Personal Health Information Protection Act (PHIPA). That means we collect and use your health and personal information only to give good medical care. We keep it safe and share it only when needed for care or when required by law.
3. What Information We Collect
Personal details: name, date of birth, contact info, health card number
Health info: medical history, diagnoses, treatments, lab results
Appointments: dates you visit, service notes, billing info
We collect info when you register, visit, fill in forms, or talk with our staff.
4. How We Use Your Information
We use your personal health information to:
Provide medical and follow‑up care
Communicate appointment reminders or test results
Bill Ontario Health or insurance for services
Share with other doctors or hospitals if you’re referred or transferred
Improve how the clinic works
5. How We Keep It Safe
Staff must only access patient info they need
We use secure clinics and computer systems
Regular training for staff on privacy rules
Paper files stored securely; digital systems encrypted
6. When We Might Share Info
To other healthcare providers involved in your care
If the law requires (e.g. public health, court order)
For emergencies when you cannot give consent
We do not sell or trade personal health info.
7. Keeping Your Info Correct
You can ask us to see your record or ask for changes if it’s wrong. This is called access or correction under PHIPA.
8. Consent and Any Limits You Give
You can tell us how your info is used or shared.
You may ask us to limit who sees parts of your record (this is called a “lockbox” or consent directive). But note: that might limit care if doctors can’t see details they need.
9. If Things Go Wrong: Privacy Breach
If there’s ever a privacy incident (like a lost laptop or unauthorized access), we will:
Tell you right away if it could cause serious harm
Investigate and fix the issue
Report to Ontario’s Information and Privacy Commissioner if needed
10. How Long We Keep Records
We keep records according to Ontario law. Usually, we keep health records for many years—some up to 10 years or more.
11. Your Rights
Ask to see or correct your record
Ask questions about our clinic’s privacy rules
Ask to limit who sees your info or how we use it
12. How to Contact Us
For privacy questions or concerns, email info@kamvamedical.ca, or call your clinic and ask to speak with our Privacy Officer.
Highbury Medical Clinic
1345 Huron St, London, ON N5V 1R9
Phone: (519) 473-2464
Highbury fax: (519) 204-9294
Doctors Walk-In Medical Clinic
641 Commissioners Rd E, London, ON N6C 2V9
Phone: (519) 686-8585
Doctors Walk-In fax: (519) 686-8580